028-87966209
Getting your goods to you swiftly and safely is of utmost importance to us. That's why we entrust our deliveries to carefully selected couriers
Don’t worry. If you miss a delivery, a card will be left letting you know how to arrange another delivery or pick up your order in person. If any items are returned to us by Royal Mail or DPD Local as uncollected or undelivered, they will be returned to us and a refund will be processed upon receipt. If you contact us before we receive it back, we may be able to arrange a redelivery, but we cannot guarantee it.
If you provide us with a mobile number and email address when placing your order, we can pass your details on to the delivery company, so that they can notify you about your delivery.
We aim to dispatch all orders within 21-28 working days* , although most of our orders are dispatched a lot sooner.
It is very rare for parcels to go missing, but please take note of the following terms: We will not be able to enter a claim for lost products with :
28 working days have passed
In order to offer the greatest selection of products, we sometimes source items from our stores. For this reason we cannot guarantee that our items have not been tried on in store at some point. Sale items may have been displayed on racks in our stores also. We adopt a rigorous quality checking procedure which aims to ensure that the products we dispatch meet the high standards that our customers expect. If you are not happy with the product you have received, please contact us to discuss.
We are pleased to be able to offer an extended range on our website, made up of products shipped directly from the supplier. For this reason, we may not be able to offer our full range of delivery options for these products.